Customer storyKundenstoryCâu chuyện khách hàng

🍣 Gin Sushi Stuttgart

Premium sushi · Epplestraße · Plan: FoodFlow Full €199/month with own branded app.

Premium-Sushi · Epplestraße · Plan: FoodFlow Full €199/Monat mit eigener App.

Sushi premium · Epplestraße · Gói: FoodFlow Full €199/tháng kèm app riêng.

450+
App downloads in 2 monthsApp-Downloads in 2 MonatenLượt tải app trong 2 tháng
+55%
Repeat customer rateWiederkehrerquoteTỷ lệ khách quay lại
−22%
Delivery complaintsLiefer-BeschwerdenThan phiền về giao hàng
4.8
App Store ratingApp-Store-BewertungĐánh giá App Store
Gin Sushi challenge
ChallengeHerausforderungVấn đề

Uber Eats commission + sushi quality suffered.

Uber-Eats-Provision + Sushi-Qualität litt.

Hoa hồng Uber Eats + chất lượng sushi giảm.

Gin Sushi positions itself as premium. But Uber Eats delivery times often hit 50+ minutes — rice warm, nori soggy, bad reviews. On top, 28% commission ate into margins. The owner wanted control over delivery radius and timing.

Gin Sushi positioniert sich als Premium. Aber Uber Eats brauchte oft über 50 Minuten — Reis warm, Nori weich, schlechte Rezensionen. Dazu 28% Provision. Der Inhaber wollte Kontrolle über Radius und Zeiten.

Gin Sushi định vị premium. Nhưng Uber Eats hay giao 50+ phút — cơm ấm, nori mềm, review xấu. Cộng thêm 28% hoa hồng. Chủ quán muốn tự kiểm soát khu vực & thời gian giao.

Gin Sushi branded app
SolutionLösungGiải pháp

Own app + controlled delivery radius.

Eigene App + kontrollierter Lieferradius.

App riêng + tự kiểm soát khu vực giao.

  • "Gin Sushi" app on iOS App Store & Google Play
  • Tight 4km delivery zone — food arrives fresh
  • Own in-house driver (1 part-time)
  • Loyalty: every 10th order gets a free nigiri set
  • Push notifications for daily specials
  • "Gin Sushi"-App im iOS App Store & Google Play
  • Enge 4-km-Lieferzone — Essen kommt frisch an
  • Eigener Fahrer (Teilzeit)
  • Loyalty: jede 10. Bestellung gratis Nigiri-Set
  • Push-Benachrichtigungen für Tages-Specials
  • App "Gin Sushi" trên iOS & Google Play
  • Khu giao hàng chặt 4km — đồ ăn đến tươi
  • Tài xế riêng (bán thời gian)
  • Loyalty: cứ 10 đơn tặng 1 set nigiri
  • Push notification cho món đặc biệt trong ngày
Results after 2 monthsErgebnisse nach 2 MonatenKết quả sau 2 tháng

Premium brand, premium numbers.

Premium-Marke, Premium-Zahlen.

Thương hiệu premium, số liệu premium.

📱

450+ downloadsDownloadslượt tải

QR sticker at the register + 2 Instagram reels drove downloads organically.

QR-Sticker an der Kasse + 2 Instagram-Reels haben die Downloads organisch gebracht.

QR sticker ở quầy + 2 Instagram reel kéo download tự nhiên.

🔁

+55% repeat rateWiederkehrerquotekhách quay lại

Loyalty program + push = customers order 2–3× more often than on Uber Eats.

Loyalty + Push = Gäste bestellen 2–3× häufiger als bei Uber Eats.

Loyalty + push = khách đặt 2–3 lần thường xuyên hơn so với Uber Eats.

4.8 app ratingApp-Bewertungsao app

Shorter delivery times = fresh sushi = much better reviews than on Uber Eats.

Kürzere Lieferzeiten = frisches Sushi = deutlich bessere Rezensionen.

Giao ngắn hơn = sushi tươi hơn = review tốt hơn Uber Eats nhiều.

"On Uber Eats I was one logo in a list. In our own app we are the whole experience — and the sushi arrives in 25 minutes, not 55." "Auf Uber Eats war ich ein Logo in einer Liste. In unserer eigenen App sind wir das ganze Erlebnis — und das Sushi kommt in 25 Minuten, nicht in 55." "Trên Uber Eats mình chỉ là 1 logo trong danh sách. App riêng — quán là toàn bộ trải nghiệm, sushi giao trong 25 phút, không phải 55."
— Gin Sushi, Stuttgart

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